Shipping policy

Shipping Policy

Thank you for shopping with JUBES USA. We are committed to ensuring that your order is processed and delivered to you in a timely manner. Please review our shipping policy below for details on processing times, delivery estimates, and other important shipping information.

1. Processing Time
Most orders are processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping & Delivery Estimates
We offer shipping across the United States from our warehouse located at:

JUBES USA
4181 Temple City Blvd,
El Monte, CA 91731
United States

Estimated delivery times are as follows:

  • Standard Shipping: 2-6 business days, depending on the shipping destination.

  • Delivery times may vary based on carrier delays, weather conditions, and other unforeseen circumstances beyond our control.

3. Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the shipping destination. Any applicable shipping promotions or free shipping thresholds will be displayed at checkout.

4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.

5. Shipping Restrictions

  • We currently ship only within the United States.

  • We do not ship to APO/FPO addresses, or international locations at this time.

  • Orders with incorrect or incomplete shipping addresses may experience delays or be returned to us. Please ensure your address is accurate before completing your order.

6. Lost, Stolen, or Damaged Packages
JUBES USA is not responsible for lost, stolen, or damaged packages once they are in the possession of the shipping carrier. If your package is lost or damaged, please contact the carrier directly with your tracking number for assistance. However, if you require further support, you may reach out to our customer service team.

7. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at:

Email: customerservice@jansfood.com
Phone: (626) 575-2000
Business Hours: Mondays thru Fridays 8:30AM-5:00PM (Pacific Standard Time)

We appreciate your business and thank you for choosing JUBES USA!